Frequently Asked Questions

    Please click the question below to see the answer.
     

    When is the deadline for orders to be delivered by Move-In Day?

    In order to ensure that the product is in your room when you move in, we must have received your order by July 22, 2022 through the Marketplace site or through our Belmont DormCo link.

    In-Room delivery is not guaranteed for students who may be arriving to campus prior to move-in weekend. If you are an early arrival to campus (moving in prior to the official Move-In Day Weekend), please notify us via email at [email protected] and we will try our best to accommodate your specific arrival date. This is generally our student athletes who have to arrive early to campus for practice for fall sports. If you are student with an early arrival, please let us know!

    I made a mistake on my order. What can I do?

    If you have made a mistake on your order, here is the next best step:

    For Marketplace items (gaurdrails/BCKs):

    Please email us at [email protected] and we would be happy to assist you!

    For DormCo:

    Customers are responsible for contacting DormCo if they have any issues, questions, or concerns about their purchased items. As an outside partner, Belmont does not directly handle the returns, refunds, troubleshooting, or exchange processes for items purchased through DormCo and you will need to operate through DormCo directly for your requests at (888) 925-2899 or [email protected]

    I do not live on campus. Can I order from Marketplace or DormCo?

    If your are living off-campus, you can order anything from DormCo. To ensure it is delivered to a specific location, just change the shipping information to reflect your specific off-campus location, and it will be delivered to that location.

    If you are off-campus, we are unable to fulfill any orders for items listed on the Belmont Marketplace, as we are unable to ship these items. The Belmont Marketplace is intended to provide convenient delivery of needed items to students living on campus.

    What should I do if my order is damaged when it arrives?

    If your order is damaged, we sincerely apologize for the inconvenience.

    For Marketplace items (gaurdrails/BCKs):

    If you receive damaged items from your order, please e-mail us at [email protected] with your concern, full name, hall, and room number by Monday, August 29, 2022 to arrange for a replacement item. We are unable to accept new claims past this date.

    For DormCo:

    Customers are responsible for contacting DormCo if they have any issues, questions, or concerns about their purchased items. As an outside partner, Belmont does not directly handle the returns, refunds, troubleshooting, or exchange processes for items purchased through DormCo and you will need to operate through DormCo directly for your requests at (888) 925-2899 or [email protected]

    What should I do if the order I receive is incorrect?

    If your order is incorrect, we sincerely apologize for the inconvenience.

    For Marketplace items (gaurdrails/BCKs):

    If you receive items you did not order or if items are missing from your order, please e-mail us at [email protected]u with your concern, full name, hall, and room number by Monday, August 29, 2022. We are unable to accept new claims past this date.

    For DormCo:

    Customers are responsible for contacting DormCo if they have any issues, questions, or concerns about their purchased items. As an outside partner, Belmont does not directly handle the returns, refunds, troubleshooting, or exchange processes for items purchased through DormCo and you will need to operate through DormCo directly for your requests at (888) 925-2899 or [email protected]

    Change in Student Status

    Belmont University’s Residence Life Marketplace is intended for residential students at Belmont University. The Marketplace is unable to ship products to home addresses. All products are delivered to the student’s room in preparation for the student’s arrival. If after having completed an order, you determine that you will not be attending Belmont University for the Fall Semester of 2022, you may pick up your order at the Office of Residence Life by Friday, September 16, 2022. After September 16, all unclaimed products will become the property of Belmont University.

    What shipping address do I enter for my DormCo order?

    To ensure that your order is shipped to campus and ready to be delivered to your room, please enter your shipping address when ordering from DormCo as follows:

    SHIP TO:
    Student Name: 
                      Student First Name, Last Name
    Company:                           Student Residence Hall and Room Number (Very important!)
    Address Line 1:                  1900 Belmont Blvd.
    Apartment, Suite, Floor:   Attn: Belmont Marketplace (Also very important!)
    City, State, Zip:                   Nashville, TN 37212

    Where do I pick up my order?

    Your order through the Belmont Marketplace or DormCo will be delivered AND waiting in your room when you move to campus if you order before the deadline (July 22, 2022)! If you order after the deadline, it will be shipped to the Belmont University UPS store. f you are off-campus, your DormCo order can be shipped to your off-campus location.

    How do I know what products meet Residence Life guidelines

    All products listed on the Belmont Marketplace are in compliance with Belmont University Office of Residence Life Policies. If you end up ordering an item from DormCo that is found to be in violation, DormCo will flag this item in your purchase and let you know that is is not permittied at Belmont. You can then cancel the purchase of that specific item.

    The full list of what is allowed and not allowed in Belmont Residence Halls is available on our website under our move-in page here.